FAQ

Welcome to our FAQ page. The information below is designed to help you better understand our shopping process, shipping arrangements, return/exchange policies, and after-sales services.

1. Order Processing Time
   All orders are processed on the day they are submitted. Please ensure your shipping information is accurate to facilitate smooth delivery.
2. Shipping Time
   Shipping is limited to the United States, with an estimated delivery time of 2 days. Actual delivery may be slightly delayed due to carrier schedules, weather conditions, or other uncontrollable factors.
3. Return Policy
   To initiate a return, please submit a request within 30 days of receiving your item. Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
4. Refund Processing Time
   Once the returned item has been verified, the refund will be processed via the original payment method and credited to your account within 3 days.
5. Clearance Sale Information
   Due to long-term operating losses and rising costs, we have decided to hold a clearance sale at a loss to liquidate our current inventory of dining chairs. During this period, stock for some items is limited; products are available while supplies last and may not be restocked. Nevertheless, we will continue to handle orders, shipping, and returns/exchanges in strict accordance with the procedures outlined above to ensure the protection of every customer’s rights.
6. Contact Us
   If you have any questions regarding your order, shipping, or returns/exchanges, please contact our customer service team using the contact details provided on the website. We will assist you as soon as possible.